Planning Your Trip

For bookings made prior to October 15th, guests pay an initial deposit of 25% of the total package, with the balance being due October 15th. For balances not paid by October 15th there will be a 1% late fee incurred, plus an additional 1% per month thereafter until the balance is paid in full. Trips booked after September 30th are payable in full at the time of booking. Deposits, final balances and full trip payments can be made by:

• Flywire online payment system
• VISA or MasterCard
• Email transfer
• Cheque
• Money order
• Bank wire

Please identify all payments clearly with your name and address.

Payments in US funds will be credited to your account at the current bank rate. Please be aware that the Canadian mail is notoriously slow and mail from the US can take as long as three weeks to arrive.

A reservation may be canceled automatically and your deposit forfeited if we have not received full payment by October 15th. Payments made after October 15th will be subject to late fees of 1% plus another 1% per month overdue.

You are purchasing a non-refundable ski holiday. If you cancel your reservation prior to October 15th and we are able to sell your spot to another person at full price, your deposit will be refunded less a $500 + GST cancellation fee per seat if it’s a Regular Cat seat or less $750 + GST per seat if it’s a small cat seat (either Private Cat or Small Groups, Steep Chutes).

If you cancel your reservation after you have made your final payment or after October 15th, the cancellation fee is the greater of $500 + GST (Regular Cat)/$750 + GST (Small Cat) or 10% of the total trip cost. If we are able to fill the seat at full price, all monies paid, less the cancellation fee, will be refunded. If we fill the seat at a reduced standby rate, you will be refunded only the amount paid by this last-minute guest less the cancellation fee. If the seat cannot be filled, then no money will be refunded or ski credits given. If you are unable to come at the last minute due to injury, travel complications, inability to enter the country, etc. there will be no refunds or ski credits given unless we are able to resell the seat, as described above.

If we are unable to provide you with your ski holiday due to an insufficient snowpack or mechanical breakdown, guests will receive a ski credit (rain check) for a future holiday. Under no circumstances do we give refunds if we are unable to provide you with your holiday – we only give ski credits. The reservation and cancellation policies used by Mustang Powder Lodge are standard in this industry. Please also keep in mind that although the Monashee mountains are an excellent location for great winter weather suitable for powder skiing and well over 90% of the time we have good or excellent powder snow conditions, it is possible that conditions during your ski trip will disappoint you. Please accept the fact that we have no control over the weather and will not give refunds due to poor conditions. Unlike day operations, our policy is to ski every day and make a big effort to have fun – even if the conditions are not terrific. Guests must accept that “you win some, and you lose some” when it comes to weather. If you are unlucky and encounter poor conditions while you are on your ski holiday, please try very hard not to be miserable and grumpy – it only makes the situation worse.

We strongly recommend the purchase of trip cancellation insurance for ALL guests, and we recommend medical insurance if you are a visitor to Canada.

We strongly recommend that all of our guests purchase trip cancellation insurance and medical insurance if you are a visitor to Canada, within a few days of making your first trip payment. Cancellation insurance will cover you in case of any unexpected changes to your trip, including injury or sickness prior to/during your ski trip. Please contact your insurance provider for specific coverage details.

There is no guarantee on the conditions that you will encounter on your ski holiday and we give no refunds or rain checks if we are unable to ski due to poor conditions, or if you can not or do not want to ski for any reason.

A snowcat can operate in virtually any type of snow and weather. However, if we cannot operate our snowcat due to a mechanical breakdown we will provide a skiing credit on the unused portion of the ski package. This credit does not carry any cash value and is valid only until the end of the following ski season. Under no circumstances is Mustang Powder responsible for guests’ inconvenience or travel expenses. We do have a back up snow cat in the event of a breakdown.

The Monashee mountains are an excellent location for great winter weather, suitable for powder skiing. Well over 90% of the time we have good or excellent powder snow conditions, however it is possible that conditions during your ski trip will disappoint you. Please accept the fact that we have no control over the weather. Our policy is to ski every day and make a big effort to have fun – even if the conditions are not terrific. Guests must accept that you “win some, and you lose some” when it comes to weather. If you are unlucky and encounter poor conditions while you are on your ski holiday, please try very hard not to be miserable and grumpy – it only makes the situation worse.

Furthermore, due to snow stability issues, we are sometimes forced to ski slopes that are not as steep and exciting as you would like. Please accept that we also have no control over snow stability, but will put every effort into making the skiing as exciting and interesting as the stability (and the strength of your ski group) will allow.

In the past, we have deviated from the above policy and sometimes given free ski days to guests when the skiing was poor. In future, no refunds or rain checks will be given if the snow is poor or if we are unable to ski due to unacceptably dangerous conditions. Some cat/heli operators (especially day-skiing operations) cancel when conditions are not good. At Mustang we go skiing even if the conditions are not good. Please be aware of this prior to booking a trip with us.

Mustang Powder offers insurance to cover the costs if, in the event of a serious injury, you need to be evacuated from the mountain to by helicopter, snowcat or snowmobile to the nearest hospital which offers the care facilities required. The cost of the evacuation insurance is $5.00 per person per day, plus GST. We advise all skiers to take this policy. If you choose not to purchase this insurance, you will be responsible for helicopter evacuation, ambulance expenses and all other costs related to an evacuation and not covered by medical insurance. We will ask you to provide a credit card number to cover these expenses. We have automatically added $5.00 per person per day to your final statement to pay for your evacuation insurance. If you do not want to purchase Evacuation Insurance, please let us know and it will be removed from your invoice. In the case of an evacuation, no refunds or credits will be given for the unused portion of your trip.

Groups of twelve skiers receive one free spot. Groups of twenty-four skiers receive two free spots. These discounts are offered due to the responsibilities assumed by the group’s organizer.

In exchange for these discounts, a designated Group Organizer MUST be responsible for the following duties on behalf of the entire group. Failure to do so will result in the loss of the discount:

• Please do not have every group member phone in a credit card number or send in separate payments. As the group organizer, we ask that you book the entire group at one time, pay the deposit in one payment, and pay the final balance for the entire group with one cheque,  no later than October 15th . You are responsible for collecting all payments from the group members. 
• Payments made by VISA or MasterCard for discounted packages will be subject to a 3% reduction in the discount.
• Balances not paid by October 15th will incur a 1% late fee.  An additional 1% charge will be added each month until the final payment is made. We will be sending out reminders as well as information packs in the fall.
• Provide Mustang Powder with both a group list (including names and email addresses) and a room assignment list. Groups of 12 will have 5 double rooms and two single rooms.
• Notify us immediately by e-mail of any changes or additions to the group.
• Provide all group members with the trip information we send you, and ensure everyone completes their registration via our online guest portal. 
• It is the responsibility of the group organizer to fill any cancellations in the group. If Mustang Powder is asked to fill spots, the group’s discount will be lost and our cancellation policy will apply.
• Failure of the group organizer to make certain that all of these things are done will result in the loss of the group discount.
• Group organizers should bring a cheque book on their holiday if they want to keep the group’s ski dates for the following year. Your first option on those dates for the following year expires on the last day of your ski holiday. Absolutely no dates will be held without a deposit.

We accept cash, cheques, debit, VISA or MasterCard for liquor, retail purchases, ski rentals, massage services, gratuities, and ski trip deposits while you are at the lodge.

Deposits for discounted groups that are paid by VISA or MasterCard will be subject to a 3% reduction in the group discount.